Niyama Immigration ("we," "our," or "us") is committed to protecting the privacy of your personal data. This Privacy Policy explains how we collect, use, process, store, and disclose your personal information when you visit our website https://niyamaimmigration.com/ ("Website") and use our immigration consultancy services ("Services").
As an immigration consultancy based in Nehru Place, Delhi, India, we comply with the Information Technology Act, 2000 (IT Act) and the Digital Personal Data Protection Act, 2023 (DPDP Act), and other applicable Indian laws concerning data protection and privacy.
1. Information We Collect
We collect various types of personal information, which may include:
- Identity Data: Name, date of birth, gender, marital status, passport details, Aadhar card details, visa information, and other government-issued identification.
- Contact Data: Email address, postal address, telephone number.
- Financial Data: Bank account details, payment card details, and financial records necessary for immigration applications.
- Professional and Educational Data: Educational qualifications, employment history, professional experience, skills, and any licenses or certifications.
- Sensitive Personal Data or Information (SPDI): As defined under the IT Act and DPDP Act, this may include your biometric information (if required for visa applications), health information (e.g., medical examination reports), religious beliefs, sexual orientation, or criminal history, only when strictly necessary for immigration purposes and with your explicit consent.
- Usage Data: Information about how you use our Website, including your IP address, browser type, operating system, referral sources, pages viewed, and access times.
- Communication Data: Records of your correspondence with us, including emails, chat transcripts, and phone call recordings.
2. How We Collect Your Information
We collect information from you through various methods:
- Direct Interactions: When you fill out forms on our Website, register for services, consult with our advisors, provide documents, or communicate with us via phone, email, or chat.
- Automated Technologies: As you interact with our Website, we may automatically collect Usage Data using cookies and similar technologies.
- Third Parties: We may receive personal data about you from third parties, such as educational institutions for verification, or government bodies for application processing, where permitted by law and with your consent.
3. Purpose and Legal Basis for Processing Your Information
We process your personal information for the following purposes:
- To Provide Services: To assess your eligibility for immigration programs, prepare and submit your visa applications, and provide guidance throughout the immigration process. (Legal Basis: Performance of a contract with you, Legitimate Interests, Consent).
- To Communicate with You: To respond to your inquiries, provide updates on your application status, and send you relevant information about our services. (Legal Basis: Performance of a contract, Legitimate Interests, Consent).
- To Improve Our Services: To analyze Website usage, identify trends, and enhance user experience. (Legal Basis: Legitimate Interests).
- For Legal and Regulatory Compliance: To comply with our legal obligations under Indian immigration laws, the IT Act, DPDP Act, and other applicable regulations. (Legal Basis: Legal Obligation).
- For Marketing Purposes: To send you promotional materials or information about services that may be of interest to you, with your explicit consent. (Legal Basis: Consent).
- To Protect Our Rights: To protect the rights, property, or safety of Niyama Immigration, our clients, or others. (Legal Basis: Legitimate Interests, Legal Obligation).
4. Consent
Where required by law, especially for the collection and processing of Sensitive Personal Data or Information (SPDI), we will obtain your explicit consent. You have the right to withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain services to you.
5. Sharing Your Personal Information
We may share your personal information with:
- Immigration Authorities: Government bodies and embassies for the purpose of processing your visa and immigration applications.
- Service Providers: Third-party service providers who assist us in operating our business and providing services (e.g., IT support, payment processors, document verification services). These providers are contractually obligated to protect your data and only use it for the purposes we specify.
- Affiliates: Other entities within the Niyama Immigration group (if any) for administrative and operational purposes.
- Legal and Regulatory Bodies: When required by law, court order, or to cooperate with legal investigations.
- Professional Advisors: Our legal, accounting, or other professional advisors.
We will not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.
6. Data Security
We implement reasonable security practices and procedures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. These measures include physical, electronic, and managerial safeguards. However, no data transmission over the internet or electronic storage method is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
7. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Once your data is no longer required, we will securely dispose of it in accordance with our data retention policy and applicable laws.
8. Your Data Protection Rights
Under the DPDP Act, you, as a Data Principal, have certain rights regarding your personal data:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Correction/Rectification: You have the right to request correction of inaccurate or incomplete personal data.
- Right to Erasure (Right to be Forgotten): You may have the right to request the deletion of your personal data under certain circumstances.
- Right to Grievance Redressal: You have the right to approach our Grievance Officer for any concerns regarding your personal data.
- Right to Nomination: You have the right to nominate an individual who will exercise your rights under the DPDP Act in the event of your death or incapacity.
To exercise any of these rights, please contact our Grievance Officer using the details provided below.
9. Cookies and Tracking Technologies
Our Website may use cookies and similar tracking technologies to enhance your Browse experience, analyze Website traffic, and personalize content. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page, and the "Last Updated" date at the top of the policy will be revised. We encourage you to review this Privacy Policy periodically.
11. Grievance Officer
In accordance with the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address any complaints or concerns regarding your personal data.
Grievance Officer: [Parthasarthy Bhaskar] - You must designate one employee for this role Niyama Immigration [14th floor, Devika Tower, 1400 A & C, Nehru Place, New Delhi, Delhi 110019] Email: [partha.bhaskar[at]gov[dot]in] Phone: [01123743030]
Important Legal Disclaimer:
These templates are provided for informational purposes only and do not constitute legal advice. Immigration and data protection laws are complex and subject to change. It is highly recommended that you consult with a legal professional specializing in Indian law to draft or review your specific Terms and Conditions and Privacy Policy to ensure they are fully compliant with the IT Act, DPDP Act, and other relevant regulations, and accurately reflect the unique aspects of Niyama Immigration's services.
